Privacy Policy

Effective Date: 29 November 2025

At FirstForward LLC (operating as www.instantprint.online), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase custom printing products, or use our printer support services.

1. INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

• Personal Identifiers: Name, email address, phone number, and shipping address.

• Payment Information: Processed securely through third-party payment processors (we do not store your full credit card details).

• Project Files: Images, logos, and designs you upload for custom printing.

• Support Data: Information regarding your printer hardware and software provided during technical help sessions.

2. AUTOMATIC DATA COLLECTION (COOKIES & TRACKING)

When you visit our Site, we automatically collect certain information using cookies and similar tracking technologies:

• Usage Data: IP address, browser type, pages visited, and time spent on the Site.

• Google Ads & Analytics: We use Google Analytics to understand site traffic and Google Ads conversion tracking to measure the effectiveness of our advertising.

• Remarketing: We may use tracking pixels to show our ads to you on other websites across the internet after you have visited our Site.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and ship your custom printing orders.

• Provide technical printer support and troubleshooting.

• Improve our website functionality and user experience.

• Advertising: Deliver targeted advertisements and promotional offers based on your interests and past interactions with our Site.

4. SHARING YOUR INFORMATION

We do not sell your personal information. We only share data with:

• Service Providers: Shipping carriers (UPS, FedEx, USPS), payment processors, and IT service providers.

• Advertising Partners: We share limited data with Google to facilitate our advertising campaigns.

• Legal Requirements: If required by law or to protect the rights and safety of FirstForward LLC and our users.

5. YOUR CHOICES & OPT-OUTS

• Cookies: You can set your browser to refuse all or some browser cookies.

• Google Analytics: You can opt-out of being tracked by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

• Targeted Ads: You can opt-out of targeted advertising through the Network Advertising Initiative or Digital Advertising Alliance.

6. DATA SECURITY

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

8. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us:

• Company: FirstForward LLC

• Address: 2919 Pennsylvania St, Beaumont, TX 77701, USA

• Email: support@instantprint.online

• Phone: +1 848 482 3082